How does your shipping work?
Please click on our link here: Shipping Information page.
What is your guarantee & return policy?
Please see link to our guarantee and return policy page here: Guarantee and Return Policy
- What size are your pet tags?
Which pet tag material is best for my active dog?
Stainless steel or brass ID tags are the most durable pet ID tags and are the best choice for active dogs. Also, see our material and sizes page for additional information.
How is information for the pet identification tag put on Love Your Pet ID tags?
Love Your Pets ID tags are deeply engraved so the tag info won't rub off and be unreadable. We want our pet tags to protect your furbaby for years!
How do I find the right size collar for my new Puppy or Dog?
Please click here for Collar Sizing page.
How do I find the right sizes for Leashes and Harnesses?
All of our products offer size charts on the specific product page. Go to the specific product you are interested in and simply click the size chart. We also off an FAQ specific to collar measurement.
What should I put as a second number on my pet tags?
Your cell, home phone or work number, or the number of a friend, neighbor or your veterinarian on your pet's id tag gives extra protection for your pet. You can also use any of the lines available to add more than 2 phone numbers...or say whatever you want!
Can I get a custom ID tag made?
Yes! Use any or all of the lines available on our tags to say whatever you want. Keep in mind that the more lines of engraving and the more info on each line determines the size of the lettering and readability of the tag. Our Classic tags offer 6 lines of engraving, the most of any custom tag manufacturer but 4 lines is the most optimal!
Do you offer discounts for larger quantities of pet ID tags?
Certainly! We have the best prices for high quality tags anywhere. We also support pet rescue and animal advocacy groups with special discounts. Click here to see our great discounts. Please note all coupons are not valid for orders of quantities of 10 or more tags. Quantity discounts are already applied at checkout.
Does Love Your Pets make luggage and backpack ID tags?
Any of our tags work great for luggage and backpacl identification. The Dog Tag, Circle and Mini Dog Tag work especially well. When ordering, choose "luggage tag" suggestions. Use these suggestions or fill in the blank lines with whatever you'd like your tags to say. See our Tag Materials & Sizing for more info.
Can I place my order by phone?
Love Your Pets is solely an e-commerce store and the website is very easy to place orders on! Please place your order through our website loveyourpets.com. If you experience trouble ordering online or need help placing larger orders, please email us at firstname.lastname@example.org or call 800-982-4610 and we will be happy to help. You can also fax us at 888-879-7147.
What should I do if I have a problem or question about my order?
The best way to contact us is by sending an email stating your problem or question to email@example.com. We will get back to you quickly. We do check requests for tag changes or issues each business morning before engraving.
I haven't received my order. What should I do?
If it's been over 10 business days since your order was shipped and you haven't received it, please let us know by emailing us at firstname.lastname@example.org with your name, address, and order number.
Do you have medical alert tags?
Any of our tags can be used to for your ID and medical information. We have many customers who use them for Alzheimers patients, children with autism or allergy alerts. Simply purchase a 24" stainless steel or brass chain for any tag. Both the regular size classic dog tag and the mini dog tag are great for this purpose. On our Classic Tags you have six lines to provide all the info necessary to help someone in their time of need. See our materials and sizing here: Tag Materials & Sizing
What currency do you charge?
All products and shipping are charged in U.S. currency. Only Classic Tags can be shipped to Canada and cannot be shipped to any other country. There is no tracking available. Contact us at email@example.com if you do not receive your order within two weeks.