Refund policy

Soundless Tag Return Policy

We strive to make each tag just as you order it. Our automated system engraves your tag’s information exactly as it is entered on our website. We also ship your order to the shipping address exactly as given. We don't edit this information unless we have written instruction to do so or for reading clarity we happen to catch in the engraving process. Please check your order carefully before submitting it! If you need to make changes, email us at info@loveyourpets.com 

If a received tag has an issue, email us at info@loveyourpets.com with a photo and your order #. We have a product guarantee plan. You can register simply by following us on Facebook or Instagram. Please contact us to help you!

Love Your Pets cannot be responsible for an issue if the tag information is incorrectly submitted by the customer. Please check your tag before submission. We can however help you with a good replacement solution with engraving errors, or for tags that are chewed or pulled on (Please contact us first if you think you have a pet that could pull or chew on the tag - they are not designed for this use but we can help you with a discounted starter tag).

We strive for customer satisfaction and welcome your feedback! We love to hear from you. The best way to contact us regarding any issue is by sending an email stating your problem or question to info@loveyourpets.com. 

Classic, Deluxe, Premier and Jewel Tags Information & Return Policy 

Love your Pets ID Tags are made to last! Tags are mechanically engraved.

We strive to make each tag just as you order it. The automated system engraves your tag’s information exactly as it is entered on our website. We also ship your order to the shipping address exactly as given. We never edit this information so please check your order carefully before submitting it!

Love Your Pets cannot be responsible for a return if the tag information is incorrectly submitted by the purchaser, lost tags, tags that are chewed or tags that develop blemishes through normal wear and tear. 

Pet Products Return Policy

For non-engraved pet products, we offer a 30-day return/exchange policy as long as the product is in brand new condition in the original packaging with all tags on. We can not replace chewed or discontinued items. 

We pay for return shipping only in cases of manufacturer defaults or for an error we made. Please fill out the form below.

We strive for 100% customer satisfaction and welcome your feedback! The best way to contact us regarding a return or replacement is by sending an email stating your problem or question to info@loveyourpets.com.  Or you can fill our our Return Authorization Form online.